Sometimes, if a customer complains about problems with server or domain availability, technical support may ask for the output of the ping/tracert command to the specified domain or IP address.

    To do this, you can use two utilities that are included in all versions of Windows: ping and tracert.

    To run them, press Win+R on your keyboard or open Start → Run, and in the window that appears type cmd:

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    This will open a window on a black background with the Windows command line. To run a ping, type ping site.com, where site.com is the name of your domain.

    As addresses to check availability of our servers we recommend using:

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    After you press Enter, the command will start executing. Wait for it to finish

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    To copy the results, select the desired text area with the mouse and use the shortcut CTRL-C

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    The result is now written to the clipboard and you can paste it into a ticket message to provide technical support
    To do this use the key combination CTRL-V.


    To perform tracing to the site you need instead of the ping command enter tracert site.com, where site.com is the name of your domain
    After that you need to press Enter.

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    Wait for it to execute and copy the result to the clipboard in the same way.

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    You can also check the file download speed and ping/mtr/traceroute through our LGs:

    To check, select a location

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    Specify your IP address on the appropriate line, select what you want to check

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    Click Run Test and the result will be displayed in the window below.

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