Checking website availability

If your website isn't loading for you or your visitors, the first step is to determine whether the issue is global (server/network problem) or local (affecting only certain users or regions).

Recommended tools for availability checks

These services test your site from multiple locations and networks around the world:

• ping-admin.com
  Quick and simple: ping + HTTP response checks from several global points simultaneously.

• host-tracker.com
  More detailed: ping, HTTP/HTTPS status, DNS resolution, traceroute, port monitoring, and uptime alerts.

• Our own tool: Checking server IP reachability
  Traceroute and ping from our servers in various locations.

Other great options:

• downforeveryoneorjustme.com — instant "is it down for everyone or just me?" check
• uptimerobot.com — free monitoring with notifications (email, Telegram, Slack, etc.)

How to run a proper check and what to send to support

1. Go to any of the tools above.
2. Enter your site's full URL (include https:// or http://).
3. Run the test from multiple locations (Europe, US, Asia, etc.).
4. Take a screenshot or copy the direct link to the report (most services provide a shareable URL).

If the site is down from most locations:

• Open a ticket in support
• Include:
  • Your website URL
  • Server IP address (if known)
  • Link to the test results (or screenshot)
  • When the issue started and how it appears (blank page, 502/504, timeout, etc.)

We'll check routing, server configuration, and resolve it quickly.

If the site is only down for you or some users:

• Test your own IP on the same tools — the problem might be with your ISP or a local block.
• Try accessing the site via VPN, mobile data, or a different network.

Quick tips & what to watch for

• HTTP/HTTPS checks show real visitor experience — always prioritize these over simple ping.
• Ping and traceroute help identify where the connection drops.
• Slow loading? Look at response time and TTFB (Time To First Byte).
• DDoS protection or firewall rules can block certain IPs — this usually shows clearly in multi-location tests.