Sometimes, if a customer complains about problems with server or domain availability, technical support may ask for the output of the ping/tracert command to the specified domain or IP address.
To do this, you can use two utilities that are included in all versions of Windows: ping and tracert.
To run them, press Win+R on your keyboard or open Start → Run, and in the window that appears type cmd:
This will open a window on a black background with the Windows command line. To run a ping, type ping site.com, where site.com is the name of your domain.
As addresses to check availability of our servers we recommend using:
- Germany - de-lg.fornex.host
- Netherlands - nl-lg.fornex.host
- Switzerland - ch-lg.fornex.host
- Russia - ru-lg.fornex.host
- Ukraine - ua-lg.fornex.host
- United States - us-lg.fornex.host
- Spain - es-lg.fornex.host
After you press Enter, the command will start executing. Wait for it to finish
To copy the results, select the desired text area with the mouse and use the shortcut CTRL-C
The result is now written to the clipboard and you can paste it into a ticket message to provide technical support
To do this use the key combination CTRL-V.
To perform tracing to the site you need instead of the ping command enter tracert site.com, where site.com is the name of your domain
After that you need to press Enter.
Wait for it to execute and copy the result to the clipboard in the same way.
You can also check the file download speed and ping/mtr/traceroute through our LGs:
- Germany - de-lg.fornex.host
- Netherlands - nl-lg.fornex.host
- Switzerland - ch-lg.fornex.host
- Russia - ru-lg.fornex.host
- Ukraine - ua-lg.fornex.host
- United States - us-lg.fornex.host
- Spain - es-lg.fornex.host
To check, select a location
Specify your IP address on the appropriate line, select what you want to check
Click Run Test and the result will be displayed in the window below.
