"FileZilla " is one of the best free FTP managers that will help you download and upload files from FTP servers. The program has a convenient and pleasant interface, there are many supported languages, as well as a variety of settings and features.

If the FileZilla client stops the connection at the stage:

Command: MLSD  
Error: Connection terminated after 20 seconds of inactivity  
Error: Failed to get directory list  
Status: Disconnected from server  

and does not perform any more actions.

Then, in this case we recommend Use normal FTP, because other methods require creating certificates and other settings.

For this we disable TLS/SSL:

Go to "FileZilla", go to "Site Manager " (by keyboard shortcut CTRL+S) → Choose your site (Connection) → General → in field "Encryption " select "Use normal FTP (unsafe) "


If you have difficulty setting up or have additional questions, you can always contact our support team via ticket system.

Updated April 17, 2019