Account suspended due to a lack of response to a ticket

We are not an abuse-resistant hosting provider and generally do not support projects that receive frequent complaints. However, we always handle such situations professionally and promptly forward any reports to our clients, allowing 12 to 48 hours to resolve the issue.

If your order is hosted on a shared virtual server, ignoring the problem may result in the server’s IP address — used by other clients as well — being blacklisted by various regulatory authorities.

In such cases, we are obligated to suspend your service until you address the issue, in accordance with the rules outlined in our Terms of Service:

4.2 The Operator has the right to block the Subscriber’s order in case of violation of the provisions of this Offer. In this case the Operator sends a warning to the Subscriber via the Ticket system in advance. If the Subscriber refuses to take actions to rectify the breach or fails to react on his/her part within five working days, the Operator shall block the order. If the Subscriber fails to react within the next ten days, the Operator shall cancel the order without further notice to the Subscriber.