On all shared hosting servers We automatically backup all your order data (websites, SSL certificates, mailboxes, databases) every day
We store 1 daily and 2 monthly backups (dated 01 and 15). Backup system allows shared hosting users to restore their website files by themselves
To download a backup go to "Backups " section of your order.
Your site files are in the archive in the homedir folder, the database backups are in the mysql folder.
If you have any additional questions, you can always contact our support team via ticket system.