Refunds

The client has the right to return the funds for unused services in full. The funds are credited only to the client's account in the billing system of the company and can be spent on any other services of the company, or transferred to the account of another client. To make a refund you need to create a ticket to the support service, where you need to specify:

1. order number to cancel
2. reason for cancellation

Please note:

• refunds are made only after the service has been completely stopped (cancelled)

• the period of refund can be from 1 to 45 days

• the refund is made to your balance in Fornex, or to the payment system at the discretion of the Company

• the cost of 1 (one) full month of service at the current rate is deducted from the refund for the dedicated servers

• the refund is processed only after the complete termination (cancellation) of the service

• the refund processing time may take from 1 to 45 days

• the refund is credited to your Fornex balance or to an available payment system, if possible

• for dedicated servers, the cost of one full month of service at the current rate is deducted from the refund amount

You can read the full description of the refund rules in paragraph 10 of the public offer.