VPN FAQ

What is Cascading VPN (Multi-Hop)?

Multi-Hop VPN is the use of multiple VPN connections to increase security and anonymity. Traffic passes through multiple servers, each of which adds a layer of encryption.

An example of how a cascading VPN works:

• First connection: a client device connects to a VPN server in one location (e.g. Europe).
• Second connection: traffic is then routed through a second VPN server (e.g., in the United States).

At this time, cascading VPN only supports the WireGuard protocol.

What VPN connection protocols do you provide access to?

We provide customers with connections to the most popular VPN technologies at the moment - Wireguard, XRay, Outline, OpenVPN, L2TP/IPsec and PPTP.

How many active VPN connections are possible?

For all types of VPN connections, as well as for all VPN tariffs, one active session is possible. That is, if you need to connect several devices, you need to create an additional VPN service order.

What is better to use Wireguard, XRay, Outline, OpenVPN, L2TP/IPsec and PPTP?

We recommend to use Wireguard, XRay, Outline, they have more powerful methods of information protection, as well as, in comparison with other protocols, the speed of operation is much faster.

When choosing an OpenVPN configuration, which protocol should I choose UDP or TCP?

We recommend to connect via UDP protocol, as the speed of work on this protocol is many times higher than on TCP. We recommend TCP if for some reason you experience problems when connecting UDP, which may be due to limitations of your Internet service provider.

What is the channel speed when connected to a VPN?

The channel speed of a VPN connection is limited to 100 Mbps. But it can vary greatly as it depends on many parameters such as connection protocol (Wireguard, XRay, Outline, OpenVPN, L2TP/IPsec and PPTP), data transfer protocol (UDP / TCP). For maximum connection speed, we recommend using WireGuard.

Is it possible to use VPN on home routers?

Yes, of course, if your router supports VPN connections. At the moment many routers support work on protocols through which we provide access to VPN service. For more details on connection, please refer to the router's documentation, if you have any questions or problems in connection, then write to our technical support.

Can I get a test access to VPN service?

The test period is 7 days, during which you can cancel the service and get your money back in full. We provide the test period only in case of prepayment.

What is the difference between ordering a VPN with Shared and Dedicated IP?

The only difference between Dedicated is that Shared IP is used by several clients, so its history is inherited. And Dedicated is provided - only to you.

I am not connecting via L2TP/IPsec, what could be the problem?

Some connection problems are possible. One of the reasons is if more than one user behind the same NAT is connecting. That is, if your network uses one IP address when accessing the Internet for different devices, then L2TP/IPsec connection may work only on one device, and the other will have connection errors.