What VPN connection protocols do you provide access to?

We provide clients with the most popular VPN technologies at the moment - OpenVPN, L2TP/IPsec and PPTP.

How many active VPN connections are possible?

One active session is possible for all types of VPN connections as well as for all VPN tariffs. That is, if you need to connect multiple devices, you must create an additional VPN service order.

What is better to use OpenVPN, L2TP/IPsec or PPTP?

We recommend using OpenVPN, it has more powerful methods of protection of information, as well as, in comparison with other protocols, the speed of OpenVPN is much higher, especially when connecting via UDP.

When configuring OpenVPN, which protocol should I choose: UDP or TCP?

We recommend using UDP, as it is much faster than TCP. We recommend TCP if you have problems with UDP connection due to provider limitations.

What is the channel speed when connecting to a VPN?

The channel speed of a VPN connection is limited to 100 Mbit/s. But it can vary greatly, as it depends on many parameters, such as the connection protocol (OpenVPN, L2TP/IPsec, PPTP), the data transfer protocol (UDP / TCP). For maximum connection speed, we recommend using OpenVPN and the transfer protocol - UDP.

Is it possible to use VPN on home routers?

Yes, of course, if your router supports VPN connections. At the moment, many routers support the protocols through which we provide access to VPN service. For more details on the connection, refer to the documentation of the router, if you have any questions or problems with the connection, then write to our technical support.

Can I get test access to VPN service?

The test period is 7 days, during which you can cancel the service and get your money back in full. We provide a test period only if you pay in advance.

What is the difference between ordering a VPN with Shared and Dedicated IP?

The only difference between a Dedicated IP is that a shared IP is used by multiple clients, so its history is inherited. And Dedicated is provided - only to you

I am not connecting via L2TP/IPsec, what could be the problem?

Some connection problems are possible. One reason is if more than one user connects behind the same NAT. That is, if your network uses the same IP address when accessing the Internet for different devices, then the L2TP/IPsec connection can only work on one device, while the other will have connection errors.

Our engineers are currently testing other options for ensuring the correct work of this protocol and soon this problem will be solved.

If you have any problems with connecting to our VPN service, please contact our technical support. We will definitely try to help you.

Updated Feb. 12, 2019