Web Hosting Standard Support

Standard technical support on Web Hosting includes:

• Transfer of sites and/or projects (files, domains, databases) from another hosting provider, as well as between our services, if a hosting control panel is installed.
• Migration of the entire order between host servers within our infrastructure, in particular for a change of location or host server.
• Restoring a full copy of an order from a backup on a specific date (if available at the customer or in our system).
• Searching for malicious content on an order using ImunifyAV.

• Consultations on cPanel, in particular on:

  • adding or removing domain(s) in your dashboard or DNS;
  • issuing and installing SSL certificates for domain(s);
  • import, export, create, delete MySQL databases;
  • creation and configuration of mailboxes;
  • setting up email authorization for domain(s) (SPF, DKIM, DMARC);
  • setting up access via FTP, SSH, via cPanel;
  • setting the PHP version and its parameters;
  • setting up the CRON task scheduler;
  • setting permissions on files, directories;
  • installation of popular CMS;
  • changing the site's name (free of charge for 3 domains or incidents);
  • basic analysis with recommendations in case of problems in the work of the site;
  • setting up the caching modules.

Note

• We have the right to refuse to provide standard technical support if the customization of sites or projects on the hosting order was performed by third-party administrators.
• We provide technical support only to customers who do not resell our services to third parties.
• We provide technical support on an "as is" basis without any guarantees.
• In exceptional cases we may refuse to carry out works with no explanation.